The college experience comes with a lot of to-do lists and sometimes having multiple pieces can be overwhelming. To help navigate you through the process the Office of Parents & Families Services has put together a resource list to include the contact information of some top priority departments and when they can be of most assistance to parents and students.
In order to protect the privacy of students, educational records, such as grades, are considered confidential under a federal law called the Family Educational Rights and Privacy Act (FERPA). FERPA provides students, including those under 18, with two essential rights which bring with them important responsibilities for the student:
Parents may obtain copies of their student’s records in the following circumstances:
To learn more please visit FERPA for more information about the law, regulations and additional details. We highly recommend that you have a conversation with your son or daughter making your expectations clear about sharing of academic and financial information.
To check the welfare of a “missing student” who lives on campus, parents should call the office of the Residence Hall in which the student resides. For students who live off campus, please call Campus Police (919) 515.3000.
The Student Services FAQ is a 24/7, self-service knowledge base to help provide answers to common questions related to student services.
Go online to Student Services FAQ and ask away!
It is important for parents to have their own MyPack Portal account for easy access to the following:
We encourage parents to keep all information up-to-date, including email, phone and physical address, to ensure that you do not miss any important news regarding your student and the University.
Located in Harris Hall, parents can call the office of Registration and Records at (919) 515.2572 for any of the below issues. Please note, parents must be granted parental access to have all information released.
If you have not found what you are looking for please contact the Office of Parents & Families Services Parents’ HelpLine at (919) 515.2441 for assistance.